Info Gateway - KERALA , INDIA

WE offers technical support for web hosting companies through our division. we offer outsourced support on a 24/7 basis at very competitive rates. We specialize in web hosting support, and Sales Support for customers around the country. You can outsource your technical support to Info Gateway to reduce your cost of having in house technical With Info Gateway Systems you can do this

without compromising on the quality of support around the clock. You can focus your effort
and time better marketing your services.

Procedures for Customer service:

You sign up with Info Gateway, choosing a plan for Customer Support.
Based on your plan, we get your server details, control panel details, mail account details
and the ticket system URL. We also get new login for us so that you can monitor our per-
formance on the ticket system.
We login to your ticket system and start responding to your queries.
When setting changes are needed we will login to your server control Panel and fix the
issue

We provide support on all of the following issues
- Hosting domains
- Enabling web users
- Mail settings
- Account creation
- Adding a new domain/ sub domain.
- Control panel/FTP password reset.
- Mail related issues (Pop3, smtp, web mail).
- Web statistics support.
- FrontPage/database troubleshooting.
- Protected directories (SSL. Non-SSL)
- Web user accounts creation.
- Check disk quota, Traffic limit and many more.
- Protecting web sites (.htaccess)