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is
a highly
trained team of programmers,
designers, administrators, and the like. Our
experience in this industry allows us to
provide virtually every service sought by
website and business owners alike. Whether
you need hosting, a site designed, a
shopping cart installed, or virtually
anything else that might come up as part of
running your e-business, you can rest
assured that we can get it done for you. Procedures for Customer
service:
-
You sign up with Info Gateway,
choosing a plan for Customer Support.
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Based on your plan, we get your server
details, control panel details, mail
account details and the ticket system
URL. We also get a new login for us so
that you can monitor our performance on
the ticket system.
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We login to your ticket system and
start responding to your queries.
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When setting changes are needed we
will login to your server control Panel
and fix the issue
We provide support
on all of the following issues
- Hosting domains
- Enabling web users
- Mail settings
- Account creation
- Adding a new domain/ sub domain.
- Control panel/FTP password reset.
- Mail related issues (Pop3, smtp, web mail).
- Web statistics support.
- FrontPage/database troubleshooting.
- Protected directories (SSL. Non-SSL)
- Web user accounts creation.
- Check disk quota, Traffic limit and many
more.
- Protecting web sites (.htaccess) |